Salesforce Inc (CRM) — the earnings record

Long reads

• Earnings — Post-Earnings Announcement DriftDossier · $29 · 27 Apr 2026We walk through three historical cases drawn from the SaaS and cybersecurity universe in 2024–2025: Rubrik in December 2024 as the Mid-Cap pure-form drift, CrowdStrike in November 2024 as the Reversal-PEAD case after the Falcon outage…
• The Agentic Winners 25Dossier · $49 · 31 Mar 2026Bellwethers — large, liquid names like Microsoft, Salesforce, and Intuit whose price action telegraphs sector sentiment before mid-caps move.
• Agentic Application Software: The SaaSpocalypse MapDossier · $39 · 27 Feb 2026Destination platforms own data or relationships that users — and now agents — return to regardless of the interface: Salesforce's CRM data (customer relationships, pipeline history, interaction logs), Palantir's ontology (connected…
• Agentic Infrastructure Software: The Orchestration LayerDossier · $39 · 24 Feb 2026MCP is the "USB-C of AI" — a universal adapter that standardizes how agents read and write to ERP, CRM, SQL, Slack, and every other enterprise system without custom code for each tool.
• AI Economy — Three Futures for 2030, and the One the Model Leaves OutReport · 14 Sept 2026
• Enterprise Software — The Agent Is Not the Product. The Orchestrator Is.Strategy · 24 Jul 2026This is why SAP, Salesforce, Microsoft, ServiceNow, Oracle and Workday are all racing toward remarkably similar architectures — and why the same claim was made twice in a single print week in July 2026: ServiceNow framing itself as the…
• Forward-Deployed Engineers: The Human Infrastructure Layer of Agentic AIReport · 9 Jul 2026An agent must touch systems of record, workflow engines, data layers, identity systems, ticketing, ERP, CRM, code repositories, document stores and governance controls.
• Forward-Deployed Engineers: The Human Infrastructure Layer of Agentic AIStrategy · 30 Jun 2026An agent must touch systems of record, workflow engines, data layers, identity systems, ERP, CRM, code repositories and governance controls.

101 and glossary

• ABR — Agent Beneficiary Ratio: Scoring AI Disruption Impact101Microsoft, Salesforce, and Adobe sit here.
• Agentic Accounting: When AI Moves from R&D to Cost of Goods Sold101The same logic applies when Salesforce runs Agentforce or ServiceNow runs agent workflows.
• Agentic AI Adoption Curve: Where We Are and What Comes Next101The 'Cannibalize or Die' companies that pivoted early (Microsoft Copilot, Salesforce Agentforce) start showing agent-platform revenue.
• Agentic AI: Who Eats Whose Lunch — A Concrete Winner/Loser Map101Key vulnerable categories: Tier-1 customer support: Zendesk, Intercom — agents handle routine tickets better and cheaper Basic CRM: Low-end Salesforce use cases — agents manage contacts and follow-ups natively Project management…
• Agentic Winners 40: Who Captures AI's Value101Tier B · Control Plane (7) — Palantir, ServiceNow, Salesforce, Workday, SAP, Oracle, UiPath.
• SaaSpocalypse: Why Agentic AI Destroys the SaaS Pricing Moat101A customer paying $150/seat/month for a CRM doesn't need a CRM if an agent handles the entire sales workflow.
• Work-as-a-Service: The Post-SaaS Business Model101Salesforce Agentforce uses this model — customers purchase "agent conversations" in blocks.

Dailies

• Chips — the open follows Seoul, then turns: chip index from −2.4% to +0.7%; small caps +1.6%Midday 10 · 20 Oct 2026Software — holds up: IGV +0.8%, ServiceNow +2.2%, Oracle +2.1%; Salesforce −1.3% on a $5.66bn deal
• AI Trade — builders and runners sold, users bought: chips enter a bear market, Accenture +9.9% on the weekMorning 10 · 19 Oct 2026Snowflake fell 8.4% to 306.84, Palo Alto Networks 7.6% to 342.00, Palantir 7.2% to 186.03, ServiceNow 4.4%, Salesforce 2.5% and Microsoft 1.9% to 529.05.
• AI Trade — Asia bounces, Kospi +3.3%; Nasdaq-100 holds its support line, Jakarta −10.8% on MSCIMorning 10 · 16 Oct 2026Underneath, the money moved: chip-equipment makers Applied Materials (−3.8%) and Lam Research (−3.5%) fell again and Dell lost another 5.7%, while ServiceNow rose 6.2%, Salesforce 5.5% and the software fund IGV 2.0%.
• AI Trade — TSMC is ‘prudent’ on 2027: chip fund −2.0%, Dell −7.7%; software bought, Dow +0.9%Midday 10 · 15 Oct 2026ServiceNow +5.4%, Salesforce +4.0%; health care +2.5% leads again.
• Chips — memory and optics sold again: Lumentum −7.7%, SanDisk −6.5%, chip fund −2.6%; Meta +3.8%Midday 10 · 12 Oct 2026Salesforce and Workday rise, but the software funds slip too — the money is leaving the chips more than it is going into software.
• S&P 500 — record high as Marvell jumps 7.6% on its investor day; chip-machine makers slideMidday 10 · 6 Oct 2026Salesforce (−0.8%), Atlassian (−1.1%) and Cloudflare (−0.7%) are slightly lower.
• AI comeback — Accenture +18%, Synopsys +8%, optics +9% while all three US indices slipMidday 10 · 1 Oct 2026Today Salesforce is up 0.66% and ServiceNow 1.30%.
• Markets — Nasdaq +1.5% before the open even as TLT breaks 78; Tokyo +3.3% on Micron's record quarterMorning 10 · 1 Oct 2026Software — ServiceNow +3.1%, Salesforce +1.9%, IGV +1.2%; chips mixed as Arm and ASML slip